Refund Policy

Last Updated: July 27, 2026

At Mahō Yume, customer satisfaction is important to us. We carefully inspect every jewelry item before shipment to ensure it meets our quality standards. Please read our Refund Policy before making a purchase.

By placing an order, you acknowledge and agree to the terms below.

1. Eligibility for Refund

A refund or replacement may be approved if:

  • You receive the wrong item.
  • The item arrives damaged during delivery.
  • The item has a verified manufacturing defect.
  • Your order is lost during shipment and confirmed by the shipping carrier or marketplace.

All refund requests are subject to review and approval.

2. Non-Refundable Items

For hygiene and quality assurance reasons, refunds or exchanges will not be provided for:

  • Change of mind
  • Incorrect item selected by the customer
  • Personal preference (including color, size, style, or design)
  • Minor variations in color caused by photography, lighting, or screen settings
  • Normal wear and tear
  • Tarnishing caused by improper care or storage
  • Damage caused by water, perfume, cosmetics, chemicals, sweat, or misuse
  • Products that have been worn, used, altered, or damaged after delivery

3. Refund Request Timeframe

To be eligible for a refund or replacement, customers must:

  • Contact us within 48 hours of receiving the order.
  • Provide the order number.
  • Submit clear photos or videos showing:
    • The product received
    • The packaging
    • The shipping label
    • The defect or issue

Requests submitted after the stated timeframe may not be accepted.

4. Return Conditions

If a return is approved, the item must:

  • Be unused and unworn.
  • Be returned in its original packaging.
  • Include all accessories, tags, and complimentary items (if applicable).

Returns that do not meet these conditions may not qualify for a refund.

5. Refund Process

Once the returned item has been received and inspected:

  • We will notify you of the outcome of your request.
  • If approved, the refund will be processed through the original payment method or the applicable marketplace refund system.
  • Processing times may vary depending on your bank, payment provider, or marketplace platform.

6. Replacement Policy

Where possible, we may offer a replacement instead of a refund for:

  • Manufacturing defects
  • Incorrect items shipped
  • Products damaged during delivery

If the original item is no longer available, a refund or an alternative product of similar value may be offered.

7. Shipping Costs

  • If the refund is due to our error (wrong item, damaged item, or manufacturing defect), return shipping costs will be handled according to the marketplace's policies or our instructions.
  • If the return is due to customer preference or another non-eligible reason, any return shipping costs are the customer's responsibility where a return is accepted.

8. Order Cancellation

Orders may be cancelled before they are packed or shipped.

Once an order has been shipped, it cannot be cancelled and will be subject to this Refund Policy.

9. Marketplace Purchases

For purchases made through Shopee, TikTok Shop, Lazada, or other online marketplaces:

  • Refunds and return requests must also comply with the applicable marketplace's Return & Refund Policy.
  • Where marketplace policies differ from this Refund Policy, the marketplace's requirements may apply.

10. Fraud Prevention

To protect both customers and our business, we reserve the right to decline refund requests that involve:

  • False or misleading claims
  • Repeated abuse of the refund process
  • Missing, incomplete, or altered items
  • Evidence of misuse or intentional damage

11. Contact Us

If you experience any issues with your order, please contact us through the platform where your purchase was made. Our customer support team will review your request and work with you to reach a fair resolution.

Our Commitment

At Mahō Yume, we are committed to providing high-quality jewelry and excellent customer service. If there is ever an issue with your order, we will do our best to resolve it promptly, fairly, and professionally.